Refund policy
SALE ITEMS
All discounted merchandise is final sale and cannot be returned or exchanged.
ONLINE RETURNS (FULL-PRICE ITEMS)
Full-price online purchases are eligible for return in original condition with tags attached.
Return requests must be submitted within 5 days of delivery. Once approved, returns must be postmarked within 15 days of delivery, unless eligible for our extended holiday return period.
A flat $7.95 return shipping fee applies to all eligible mailed returns, regardless of order total. This fee will be deducted from your refund.
Prefer to return in person? Eligible online purchases can also be returned at our Lake Oswego store at no additional charge.
Approved returns will be refunded to the original form of payment, except for holiday and seasonal merchandise, which is eligible for exchange or store credit only.
HOLIDAY & SEASONAL MERCHANDISE
Holiday-themed merchandise, including seasonal sweatshirts, pajamas, sweaters, and other designated holiday items, is eligible for exchange or store credit only. Refunds to the original form of payment are not available.
This policy applies to both online and in-store purchases.
For online seasonal purchases, return requests must be submitted within 5 days of delivery, and approved returns must be postmarked within 15 days of delivery.
A flat $7.95 return shipping fee applies to seasonal merchandise returned by mail. This fee will be deducted from store credit or collected when arranging an exchange.
Eligible items may also be brought into our Lake Oswego store for an exchange or store credit without a return shipping fee.
Please contact us before mailing seasonal merchandise so our team can assist with your exchange or store credit.
All items must be unworn, unwashed, and in original condition with tags attached.
HOW TO START A RETURN
Quickest Option
Log into your account on our website and submit a return request through the Returns/Refund section.
Standard Option
Email info@grapevinefashion.com with your order number to request a return shipping label or assistance with an exchange.
For holiday and seasonal merchandise, please contact our team directly before sending your return.
EXTENDED HOLIDAY RETURNS
We know holiday shopping often means buying gifts ahead of time!
Eligible full-price merchandise purchased between December 1 and December 31 may be returned through January 15 of the following year.
For mailed returns, please submit your return request and have your package postmarked by January 15.
This extended return period applies to regular full-price merchandise, including items purchased as gifts.
Holiday-themed and designated seasonal merchandise remains eligible for exchange or store credit only and follows our standard return deadlines.
Discounted merchandise and international orders remain final sale.
All eligible returns must be in original condition with tags attached.
IN-STORE RETURNS
In-store returns are complimentary.
Refunds to the original form of payment are available within 7 days of purchase.
After 7 days, store credit will be issued. Items must be returned or exchanged within 15 days of purchase.
Holiday and seasonal merchandise is eligible for exchange or store credit only, regardless of the return date.
If you are not in our system, a receipt is required to complete the return or exchange.
For large cash refunds, we may need to mail a check or issue store credit.
INTERNATIONAL ORDERS
All international orders are final sale and are not eligible for returns or exchanges.
ADDITIONAL NOTES
Original shipping charges are nonrefundable.
Returns without original tags or returned in worn or altered condition will not be accepted.
Return shipping fees apply only to mailed returns and do not apply to eligible items returned in person.
We reserve the right to limit returns or future transactions in cases of excessive return activity.
All returns are subject to applicable consumer protection laws.